Privacy Policy

We collect and receive information in ways that will enable us to provide you with the products and services you need.

Information we collect

Personal details and contact information: Personal details may include information such as name, address, email address, contact details, etc.

User information: Data that you have provided to us when you registered for an account or when you chose to subscribe to our newsletter.

Sales-related information: Aside from your personal information, the products you have purchased from us, as well as product preferences will be collected.

Transactions: We use only a trusted and reliable third party payment provider to process your payments. This being said, Orora does not collect nor store credit card information from customers.

Care team support: Any information that may be shared to us when you reach out to our care team regarding your inquiries or concerns.

Personal and other data may be freely provided by you, or in case of usage data, collected automatically when using our website.

Unless specified otherwise, data requested by our website is mandatory in order for us to process your request to purchase our products. If you are uncertain about which data is mandatory, you may reach us at

Any use of cookies or other tracking tools by this website or by the owners of third-party services used by this application serves the purpose of providing the service required by you, in addition to any other purposes described in the present document and in the Cookie Policy.

We process your information in order for us to create your accounts and registrations, process customer orders, track shipments, process payments, and fulfill deliveries.

Methods of processing
The processing of data is carried out using computers and/or IT-enabled tools, following organizational procedures and modes strictly related to the purposes indicated.  In some cases, the data may be accessible to certain types of persons in charge or involved with the operation of our website, including third-party service providers appointed.

Data is processed at our operating locations.

Retention time
Unless specified otherwise in this document, personal data shall be processed and stored for as long as reuqired by the purpose they have been collected for and may be retained for longer based on our customers’ consent.

Contact us
For any queries regarding our use and processing of your personal information, or questions about this Privacy Policy, please contact us at

Owner & Data Controller 
Regency Place, Merville
Paranaque, Metro Manila
Philippines 1709